Help center / FAQ
Questions? Let us clear things up.
What is known about the tool, and what is still unconfirmed.
The most common questions.
Product and compatibility
What is Raze?
Raze is a handheld grip designed to hold a compatible acrylic wax scraper for ski and snowboard maintenance. It is not a snowboard, and it does not melt or apply wax.
Can Raze apply or melt wax?
No. Raze is for the scraping step, after wax is already on the base and ready to be cleared.
Can I replace the scraper?
The design uses a replaceable standard-style acrylic scraper. The verified blank size is still the 5 mm acrylic scraper this concept is drawn around. Confirm the fit before you buy a blade for it.
Which scraper sizes are compatible?
The concept is drawn around a standard 5 mm acrylic wax scraper. A full fit chart is not published yet, so do not treat other thicknesses as compatible.
Can beginners use Raze?
Yes. It is meant for people who want to maintain their own gear, not only for shop technicians.
Does it include the acrylic scraper?
The handle page is the grip. The complete setup page is the grip plus a scraper. Neither is a live listing yet, and the packed contents still have to be confirmed.
Ordering
Can I buy it on this site today?
No. Prices on these pages are the placeholders from the concept screens. Checkout stays closed until a real SKU, price, and photos exist.
Where will payment happen?
When a real product is listed, checkout and order processing run on cadly.shop. The receipt is a Raze purchase, with checkout provided by Cadly.
Do I need a Cadly.ai account?
No. Buying Raze will not require a Cadly.ai account.
Shipping and returns
How long will shipping take?
Shipping methods and dates are not published yet. They will be shown before payment, not promised on this preview.
What is the return window?
There is no published return window yet. This page will not invent one.
Setup and use
How do I set it up?
Position a compatible 5 mm acrylic scraper in the holder, then tighten the two retaining screws the way the instructions describe. Those instructions ship with a real product, not with this preview.
When do I use it in a wax job?
After wax has been applied and is ready to scrape, and before the finishing brush. Follow the wax maker and the ski or snowboard maker for temperatures and pressure.
Contact support
Who do I write?
Email Support@cadly.ai, or use the contact form. Orders, once they exist, are looked up through the Cadly account page.
